We hope that you will be happy with your purchase but if you need to return a purchased item for either exchange or refund please refer to the relevant section below

History on the Net Worksheets and Display and Activity Resources

 History on the Net aims to supply quality goods and to provide an exemplar service.

If for any reason you are not happy with your History on the Net purchase it may be returned, unused and in original packaging, within 7 days of delivery for replacement or refund. Postage costs are not refundable on items that are not faulty.

Items purchased by pdf download cannot be returned once they have been downloaded.

If you have been sent the wrong item or if the item is faulty please contact us by email or telephone for instructions on how to return your item.

The purchaser may not keep, copy or use any booklets or resources that are returned to History on the Net

Books

Books should be returned, unused and in original packaging, within 7 days of delivery for replacement or refund. Postage costs are non-refundable on items that are not faulty.

If you have been sent the wrong item or if the item is faulty please contact us for instructions on how to return your item.

DVDs

DVD titles can only be returned if they are faulty, or in unused condition with the plastic covering unbroken. They should be returned in original packaging within 7 days of delivery for replacement or refund. Postage costs are non-refundable on items that are not faulty.

DVD Playback

When a DVD has a problem with playback it can be due to a variety of factors.

It may be that the DVD is dirty in which case wiping with a dry clean cloth can solve the problem. It may also be the case that the laser in your DVD needs cleaning and you can purchase special discs to perform the cleaning - if other discs do the same thing then this could be the cause. However, sometimes the manufacturers make a bad press of a DVD and this could be the case here if the disc is not dirty and your laser is OK.

Discs that are region encoded will sometimes not play on equipment that has been modified to disable region encoding and where this is the case we cannot accept responsibility for the disc not playing. On rare occassions we find that a particular DVD simply will not play in a particular machine with no plausable explanation. We would therefore advise playing the disc on a different machine to see if it does the same thing.

If you are outside the UK it may be that the disc is not compatible with your player. All our DVDs contain full information regarding format and region encoding and it is the customer's responsibility to ensure that the disc is compatible with their player prior to purchase. We are unable to accept returns in this instance.

We test all discs that are returned and will replace those that are faulty including return postage costs. If the DVD plays without problem on our equipment then we assume a case of incompatibility and are not liable for any postage costs incurred by you. In this instance we also reserve the right to return the DVD to you at your cost.

If you have been sent the wrong item or if the item is faulty please contact us for instructions on how to return your item.

Music CDs

Music CD titles can only be returned if they are faulty, or in unused condition with the plastic covering unbroken. They should be returned in original packaging within 7 days of delivery for replacement or refund. Postage costs are non-refundable on items that are not faulty.

CD Playback

When a CD has a problem with playback it can be due to a variety of factors.

It may be that the CD is dirty in which case wiping with a dry clean cloth can solve the problem. It may also be the case that the laser in your CD player needs cleaning and you can purchase special discs to perform the cleaning - if other discs do the same thing then this could be the cause. However, sometimes the manufacturers make a bad press of a CD and this could be the case here if the disc is not dirty and your laser is OK. We would advise playing on a second player to ensure that the disc is at fault prior to returning.

We test all discs that are returned and will replace those that are faulty including return postage costs. If the CD plays without problem on our equipment then we assume the fault lies with your player and are not liable for any postage costs incurred by you. In this instance we also reserve the right to return the CD to you at your cost.

If you have been sent the wrong item or if the item is faulty please contact us for instructions on how to return your item.

Posters

Posters should be returned, unused and in original packaging, within 7 days of delivery for replacement or refund. Postage costs are non-refundable on items that are not faulty.

If you have been sent the wrong item or if the item is faulty please contact us for instructions on how to return your item.

Our Returns policy is fully compliant with the terms of the UK distance selling regulations.